Code of Conduct

Code of Conduct for all volunteers & representatives of Thrive Leicester

(Reviewed and updated in February 2026 – next review due in February 2027)

Introduction

Thrive Leicester is a small Christian unaffiliated organisation, supporting women and families seeking asylum and with refugee status, in Leicester. We long for women and families in the asylum system to thrive – based on Jesus’ words in John 10:10 (in the Bible) that He came so that people might have life in abundance, life to the full. We want to play a part in making this possible.

Our vision is for asylum-seeking and refugee women to thrive, not just survive – to be true to who they are created to be; hopeful about life and the future; in good relationship with others and with God; invested in their own wellbeing; aware of their immense value; and showing empathy to those around them.

Our mission: Pursuing wholistic wellbeing for women seeking asylum and with refugee status in Leicester.

As such, we are committed to creating a healthy environment in all our activities, groups, events, trips, visits and gatherings, in line with our vision and mission. For this reason, in this policy we endeavour to establish the standards and communicate the behavioural expectations and compliance requirements for all Thrive Leicester volunteers and representatives. This is to foster a good, safe and healthy environment where all can thrive. As a Christian organisation there is also a genuine requirement for all volunteers and representatives of Thrive to have an active Christian faith.

Thrive Core Values

Our core values are dignity, collaboration, flexibility, wholistic support, compassion, humility, courage, and prayer.

Dignity: Every person we engage with is worthy of dignity and respect. Asylum seekers and refugees are often denied this, but in all we do we seek to honour their inherent worth and humanity.
Collaboration: We work with local charities, organisations, and churches to ensure people can access the support they need. We both receive and make referrals, partner with local churches in a variety of ways, and share resources to avoid duplication and strengthen support.
Flexibility: We recognise that people’s lives do not fit into neat boxes. We work sensitively and flexibly, adapting our processes to support people appropriately, including creating opportunities for people to grow in their gifts and contribute to society in meaningful ways.
Wholistic Support: We believe God wants people to experience life in all its fullness (John 10:10). We support wellbeing across mental, physical, relational, social, and spiritual areas, offering both practical and pastoral care, and making space for connection, joy, and fun.
Compassion: We seek to reflect the love and compassion of Jesus in all our interactions. Many people we support live with deep trauma, and we respond with patience, understanding and care, while remaining mindful of our own wellbeing too.
Humility: We recognise that we cannot fix or rescue people, and that we do not have all the answers. We aim to serve with gentleness and grace, learning from those we support and avoiding a saviour mindset. This humility also shapes our approach to conversations about faith.
Courage: Our work often requires courage: to communicate across language barriers, navigate cultural and worldview differences, offer intensive one-to-one support, enter challenging spaces, accompany people to difficult appointments, and challenge injustice. We rely on God for courage in each situation.
Prayer: Prayer underpins everything we do. We pray for those we support, for our decisions and partnerships, and for one another. Volunteers and leaders pray regularly, and we offer prayer to those we support, often leading to curiosity and meaningful conversations about faith.

Responsibilities of all Thrive volunteers & representatives

We expect all volunteers and representatives of Thrive Leicester, regardless of the scope of their volunteer role or the length of their volunteer service, to conduct themselves at all times with integrity, care, respect and professionalism. We also expect and require of all volunteers and representatives of Thrive Leicester that they abide by our Core Values at all times, as outlined above.

Safeguarding is everyone’s responsibility, and all Thrive Leicester volunteers and representatives are expected to abide by our Safeguarding Policy and our Health and Safety Policy at all times. All volunteers and representatives are expected to have read and understood these policies, and comply with them unreservedly. Volunteers may also be expected to undergo relevant training where appropriate, including Safeguarding training, because our work involves supporting vulnerable adults.

Confidential information must be protected and not disclosed without authorisation. Thrive Leicester volunteers and representatives must abide by our Confidentiality Policy and Data Protection Policy.

All Thrive Leicester volunteers and representatives are responsible for declaring Conflicts of Interest where these arise – and avoiding situations where their personal interests conflict or appear to conflict with the interests of Thrive Leicester. Any potential conflicts must be declared to the Thrive Coordinator.

Thrive Leicester’s property, including equipment, systems and intellectual property, should be used solely for Thrive Leicester’s purposes, except when otherwise specified or permitted.

When using social media or communicating in any way about Thrive Leicester, volunteers and representatives must not bring the organisation into disrepute or disclose confidential information.

Reporting & Compliance

If anyone becomes aware of a potential breach of this policy, whether intentional or unintentional, they must report it to the Thrive Coordinator, Kat Gibson, immediately. Thrive Leicester encourages reporting in good faith.

Intentional breaches of this policy may lead to disciplinary action, up to and including termination of voluntary employment.

Authorised by Thrive Coordinator, Kat Gibson

Last reviewed & updated: February 2026

Next review due: February 2027

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