Code of Conduct

Code of Conduct for all volunteers & representatives of Thrive Leicester

We expect all volunteers and representatives of Thrive Leicester, regardless of the scope of their volunteer role or the length of their volunteer service, to conduct themselves at all times with integrity, care, respect and professionalism, and to live by Christian ethical principles. Thrive volunteers are expected to behave and interact in a way that adheres to Thrive Values, and to abide by all Thrive Policies & Procedures.

Consistency and reliability are key to building trusting relationships with those we support. There is an expectation for Thrive volunteers to keep the commitments they make either in relation to group activities or bespoke/1-1 support. We also recognise that life happens – things like illness or childcare issues may be unavoidable. There is an expectation that all volunteers alert the Thrive Coordinator (Kat Gibson) if unable to keep a commitment they have made, and give as much notice as possible in order that other arrangements can be made. If keeping commitments becomes a regular struggle, it may be necessary and helpful to review together which other areas of Thrive work may be more appropriate for this season.

All Thrive volunteers are also responsible for declaring conflicts of interest where these arise – and avoiding situations where their personal interests may conflict with the interests of Thrive. Thrive’s property, including equipment, systems and intellectual property, should be used solely for Thrive’s purposes, except when otherwise specified or permitted. When using social media or communicating in any way about Thrive, volunteers and representatives must not bring Thrive into disrepute or disclose confidential information.

About Thrive

Thrive Leicester is a small Christian unaffiliated organisation, supporting women and families seeking asylum and with refugee status, in Leicester. We long for women and families in the asylum system to thrive – based on Jesus’ words in John 10:10 (in the Bible) that He came so that people might have life in abundance, life to the full. We want to play a part in making this possible.

Our vision is for asylum-seeking and refugee women to thrive, not just survive – to be true to who they are created to be; hopeful about life and the future; in good relationship with others and with God; invested in their own wellbeing; aware of their immense value; and showing empathy to those around them.

Our mission: Pursuing wholistic wellbeing for women seeking asylum and with refugee status in Leicester.

As such, we are committed to creating a healthy environment in all our activities, groups, events, trips, visits and gatherings, in line with our vision and mission. For this reason, in this policy we endeavour to establish the standards and communicate the behavioural expectations and compliance requirements for all Thrive Leicester volunteers and representatives. This is to foster a good, safe and healthy environment where all can thrive. As a Christian organisation there is also a genuine requirement for all volunteers and representatives of Thrive to have an active Christian faith.

Thrive Core Values

Our core values are dignity, collaboration, flexibility, wholistic support, compassion, humility, courage, and prayer.

Dignity: Every person we engage with is worthy of dignity and respect. Asylum seekers and refugees are often denied this, but in all we do we seek to honour their inherent worth and humanity.
Collaboration: We work with local charities, organisations, and churches to ensure people can access the support they need. We both receive and make referrals, partner with local churches in a variety of ways, and share resources to avoid duplication and strengthen support.
Flexibility: We recognise that people’s lives do not fit into neat boxes. We work sensitively and flexibly, adapting our processes to support people appropriately, including creating opportunities for people to grow in their gifts and contribute to society in meaningful ways.
Wholistic Support: We believe God wants people to experience life in all its fullness (John 10:10). We support wellbeing across mental, physical, relational, social, and spiritual areas, offering both practical and pastoral care, and making space for connection, joy, and fun.
Compassion: We seek to reflect the love and compassion of Jesus in all our interactions. Many people we support live with deep trauma, and we respond with patience, understanding and care, while remaining mindful of our own wellbeing too.
Humility: We recognise that we cannot fix or rescue people, and that we do not have all the answers. We aim to serve with gentleness and grace, learning from those we support and avoiding a saviour mindset. This humility also shapes our approach to conversations about faith.
Courage: Our work often requires courage: to communicate across language barriers, navigate cultural and worldview differences, offer intensive one-to-one support, enter challenging spaces, accompany people to difficult appointments, and challenge injustice. We rely on God for courage in each situation.
Prayer: Prayer underpins everything we do. We pray for those we support, for our decisions and partnerships, and for one another. Volunteers and leaders pray regularly, and we offer prayer to those we support, often leading to curiosity and meaningful conversations about faith.

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